The Town Council’s Policies are listed in alphabetical order. Policies are usually reviewed every 3 years unless legislation or changes to legislation require a more frequent review.
Complaints Procedure June 2025
At the Town Council meeting held on Tuesday 12th December 2017, the Council approved and adopted a new complaints procedure for dealing with complaints about the Council’s administration or its procedures. This was reviewed and adopted in June 2025.
Data Protection Policy Feb 2026
This data protection policy is an internal document that outlines how an Ilminster Town Council collects, processes, stores, and safeguards personal data, ensuring compliance with legal and regulatory requirements.
Employee Code of Conduct Nov 2019
All Ilminster Town Council Employees are expected to conduct themselves in accordance with the Council’s Code of Conduct.
Equality and Diversity Policy and Procedures July 2020
General Privacy Policy Feb 2026
This privacy policy is a statement that explains how the Town Council collects, uses, stores, and protects personal information.
Grants May 2025
A summary of the grants policy is given below:
- Local organisations who have charitable objectives and operate on a not for profit basis are able to apply for grants. Grants are expected to enable such organisations to develop projects which can clearly demonstrate their direct benefit to the citizens of Ilminster (in this context local means that the organisation is based within the parish of Ilminster or that it provides services/activities for Ilminster residents)
- Applications must be for specific, discrete provision e.g. purchase of a particular piece of equipment
- Grants are limited to a maximum of £750 (wef May 2024)
Health And Safety March 2021
The Town Council’s Health and Safety Policy covers employees, volunteers, Councillors, contractors and visitors to council owned and managed premises.
HR Policies
The Town Council has the following HR policies in place which provide a framework for staff management:
- Alcohol And Drugs
- Appraisal Scheme
- Capability
- Discipline
- Grievance
- Protective Clothing
- Stress Management
- Whistleblowing
If you would like a copy of any of these policies please contact the Town Clerk.
Information Technology Policy Feb 2026
Information technology policy establishes rules, guidelines, and procedures for managing IT resources, ensuring security, compliance, and
effective use across organisations or government agencies.
Lost Property Policy 2018
The lost property policy outlines the procedures that will be followed for dealing with items found on Town Council. Any found item that may be valuable will be reported to the police and their procedures followed; any other items will be advertised for 2 weeks on the news page of the Town Council’s website, on the Town Council Facebook page and the noticeboards in the Market square and the Wharf Lane Rec.
Media & Publicity Policy July 2024
The Town Council wishes to be open and transparent in the way it considers information and takes decisions. As a Town Council we therefore seek opportunities to publish information about our activities with the intention of raising awareness about what the Town Council is doing.
The press and media policy includes information on the Town Council’s procedures for dealing with the media and social media.
Petitions Scheme 2019
Ilminster Town Council recognises that petitions are one way in which people can let us know their views.
PPE & Clothing Allowance 2019
Privacy Notice for Staff, Councillors and Volunteers Feb 2026
This privacy notice is bought to you by Ilminster Town Council who is the data controller for your data.
Protocol on Member / Officer Relationships July 2025
The protocol is intended as a guide for Members and Officers in their dealings with one another and as a supplement to the Members’ and Officers’ Codes of Conduct. The reputation and integrity of the Council is significantly influenced by the effectiveness of the Councillor, the Clerk and other staff working together to support each other’s roles. The aim is effective and professional working relationships characterised by mutual trust, respect and courtesy.
Recording of Council Meetings Procedure Sept 2024
At the Town Council meeting held on Tuesday 16th December 2014, the Council approved and adopted a policy on recording of meetings.
Ilminster Town Council is committed to being open and transparent in the way it conducts its decision making. Recording, including filming, audio recording, taking photographs, blogging, tweeting and using other social media is permitted at Council meetings and Committee meetings which are open to the public, subject to this policy.
Recruitment Policy July 2020
Every recruitment process will be designed with the intention of achieving the selection of the most suitable person for the job.
Risk Management Policy July 2025
Schedule of Charges April 2025
Schedule of Charges for the use of Town Council land, buildings and cemetery fees wef 1st April 2025.
Sponsorship Policy 2020
Sponsorship is a contribution, financial or in kind, to the costs involved in a project or activity in return for advertising: The Town Council may seek and accept offers of sponsorship and / or The Town Council may provide sponsorship. The Town Council will endeavour, where possible and appropriate, to work in partnership with local and national businesses to identify opportunities for sponsorship that will be of mutual benefit.
Strategic Plan Jan 2026
The Town Council’s Strategic Plan is intended to focus activity and decision making , help prioritise projects and resourcing, and provide a baseline against which progress can be measured.
Training and Development Policy 2016
Treasury and Investment Policy June 2025
Co-Option Policy June 2025
Memorial Bench policy February 2026
Dispensation Policy May 2025
Credit Card Policy June 2025
Civic Guide Policy July 2025
A short guide to the roles and responsibilities of the Mayor and Deputy Mayor, a description of what is expected of those roles and the events they may be expected to attend.
Vexatious Complaints Policy Jan 2026
A vexatious complaints policy defines and manages complaints that are abusive, persistent, or made without reasonable grounds, ensuring staff and resources are protected while legitimate concerns are addressed.